Privacy Policy — How betdbt Protects Your Personal Data

1. Data Controller

1.1 For the purposes of this Policy, betdbt acts as the data controller in respect of the personal data you provide when accessing or using the Platform. All enquiries relating to the use of your personal data should be directed to our support team at [email protected], which operates 24 hours a day, 7 days a week.

1.2 betdbt is a platform operated for and targeted at players in Bangladesh. All data handling practices described in this Policy are consistent with the goal of providing a secure, legally compliant service to Bangladeshi users.

2. Personal Data We Collect

2.1 betdbt collects personal data in two principal ways: information you provide directly, and information we collect automatically through your use of the Platform. The categories of data we collect are described below.

Information you provide directly:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify that you are 21 years of age or older);
• Mobile phone number (used for account verification and communication);
• Email address (used for account management and support);
• Payment method details, including mobile wallet identifiers (e.g., bKash, Nagad, Rocket, Upay numbers) and bank account references — betdbt does not store full card numbers;
• Copies of identity documents submitted during account verification (e.g., National Identity Card, passport, driving licence);
• Communications you send to our support team, including chat transcripts and email correspondence.

Information we collect automatically:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Session timestamps, pages visited, and in-Platform navigation patterns;
• Betting and gaming activity logs, including wagers placed, games played, deposit and withdrawal history;
• Cookie identifiers and similar tracking technologies (see Section 8 for full cookie details).

3. How We Use Your Personal Data

3.1 betdbt processes your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that go beyond what is reasonably necessary to operate the Platform and fulfil our obligations to you. The primary purposes for which we use your data are set out in the table below.

3.2 betdbt will never use your personal data for automated decision-making that produces legal or similarly significant effects without giving you the opportunity to request human review of that decision.

4. Legal Basis for Processing

4.1 betdbt relies on the following legal bases to process your personal data:

• Contractual necessity: Processing your account registration data, payment information, and gaming activity is necessary to perform the contract between you and betdbt (i.e., to provide the services you have signed up for).
• Legitimate interests: Processing activity logs, device data, and behavioural patterns is necessary for betdbt's legitimate interests in fraud detection, platform security, and responsible gaming monitoring — provided these interests are not overridden by your rights.
• Legal obligation: Retaining certain transaction records and identity verification documents is required to comply with anti-money laundering and financial crime prevention obligations.
• Consent: Sending marketing communications and placing non-essential cookies on your device requires your prior consent, which you may withdraw at any time.

5. Sharing Your Personal Data

5.1 betdbt does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors: We share the minimum payment data necessary with your chosen payment provider (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete your transaction. These providers have their own privacy policies and are independently responsible for the data they handle.
• Identity verification providers: Where required, we may share your identity documents with a trusted third-party verification service to authenticate your identity and confirm your age.
• Game and content providers: Software providers such as Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi may receive session data related to the games you play, solely to operate the game software and ensure fair outcomes.
• Law enforcement and regulatory bodies: betdbt will disclose personal data to competent authorities where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
• Business transfers: In the event that betdbt undergoes a merger, acquisition, or transfer of assets, your personal data may be transferred to the new entity as part of that transaction. You will be notified of any such change via the contact details held on your account.

5.2 All third parties with whom betdbt shares personal data are required to process that data in a manner consistent with this Policy and to implement appropriate technical and organisational security measures.

6. Data Retention

6.1 betdbt retains your personal data for as long as your account remains active, and for a defined period after account closure. Specifically:

• Account information and identity verification documents are retained for a minimum of five (5) years from the date of account closure, in order to comply with anti-money laundering record-keeping obligations.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years from the date of each transaction.
• Customer support correspondence is retained for two (2) years from the date of the final communication in each case.
• Marketing consent records are retained for the duration of the consent and for one (1) year after withdrawal of consent, to demonstrate compliance.

6.2 Where retention beyond the periods listed above is required by law or for the purpose of defending a legal claim, betdbt will retain the relevant data for as long as is necessary for that purpose. Data that is no longer required is securely deleted or anonymised.

7. Your Rights

7.1 As a user of the betdbt platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 24 hours and aim to respond fully within 14 calendar days.

• Right of access: You may request a copy of all personal data betdbt holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we temporarily restrict processing of your data while a dispute about its accuracy or lawfulness is resolved.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to us, where processing is based on consent or contractual necessity.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing of your personal data where betdbt relies on legitimate interests as its legal basis, unless betdbt can demonstrate compelling legitimate grounds that override your interests.

8. Cookies and Tracking Technologies

8.1 betdbt uses cookies and similar technologies to operate the Platform effectively and to improve your experience. Cookies are small data files placed on your device when you visit betdbt.app. We use the following categories of cookies:

• Strictly necessary cookies: These are required for the Platform to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing identifiers.
• Functional cookies: These remember your preferences (such as your preferred language and deposit method) to provide a more personalised experience on return visits.
• Analytics cookies: These help betdbt understand how players navigate the Platform, which pages are most visited, and where errors occur. This data is used in aggregate form only and does not identify individual users.
• Marketing cookies (with consent only): Where you have consented, these cookies allow betdbt to display relevant promotional messages during your session. You may withdraw this consent at any time via your browser settings or by contacting support.

8.2 You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the Platform, including your ability to log in and complete transactions.

9. Data Security

9.1 betdbt implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and betdbt's servers;
• Secure, access-controlled server environments with regular security audits;
• Two-factor authentication (2FA) options for account access;
• Strict internal access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role;
• Regular penetration testing and vulnerability assessments of the Platform.

9.2 Despite these measures, no method of data transmission over the internet or electronic storage is completely secure. betdbt cannot guarantee absolute security and accepts no liability for unauthorised access resulting from circumstances beyond our reasonable control. In the event of a data breach that is likely to result in significant risk to affected individuals, betdbt will notify those individuals without undue delay and will take all appropriate remedial steps.

10. Children and Minors

10.1 The betdbt platform is strictly intended for adults aged 21 and above. betdbt does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, that data will be deleted immediately and the associated account will be closed without liability to betdbt for any funds held therein.

10.2 If you believe that a minor has registered on the Platform using false information, please notify us immediately at [email protected] so that we can investigate and act promptly.

11. International Data Transfers

11.1 betdbt's primary services and data infrastructure are operated with Bangladesh-based players in mind. Where personal data is transferred to or processed by third-party service providers operating outside of Bangladesh (for example, international game content providers or cloud infrastructure partners), betdbt ensures that appropriate safeguards are in place to protect your data, including contractual obligations on those providers to maintain security and confidentiality standards consistent with this Policy.

12. Changes to This Policy

12.1 betdbt reserves the right to update or revise this Privacy Policy at any time. Where material changes are made, we will notify you via the email address or mobile number associated with your account, or by displaying a prominent notice on the Platform, no less than 7 days before the changes take effect.

12.2 Your continued use of the Platform following notification of changes to this Policy constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of how betdbt protects your personal data.

13. Contact and Complaints

13.1 If you have any questions, concerns, or complaints about how betdbt handles your personal data, or if you wish to exercise any of your rights as described in Section 7, please contact our Data Support team directly:

Email: [email protected]
Availability: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

13.2 betdbt aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive written response within 14 calendar days of receipt. For complex requests, this period may be extended by a further 14 days, in which case you will be notified of the extension and the reason for it.